What’s the biggest challenge you’ve faced when implementing a smart dialer?
We’re in the process of upgrading our call system to include a smart dialer, but I keep hearing mixed experiences about the setup phase. Some teams say the transition is smooth, while others complain about endless integration issues with CRMs, data mismatches, and agent training hurdles. For those who’ve already gone through it — what was your biggest challenge during implementation? Was it the technology itself, or more about getting people comfortable with the new workflow?
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I totally get what you mean about the autumn refresh, it's all about making sure everything runs easily and without friction in your life. That feeling of things just working is something we look for everywhere, and it’s especially important with complex technology, where you really need reliable Sierra AI customer service if anything goes wrong, because that's what makes the long-term usage possible. Hopefully, your small changes bring you a lot of comfort, and all your future purchases are simple and completely stress-free.